At Buckland Manor we treat all of our guests as individuals; we have a range of facilities catering for people of all abilities. We take equality legislation seriously and endeavor to provide all of our guests with the best possible experience.
Buckland Manor has four rooms on the ground floor, one of which is a less able bodied access room (Delany room). For carers and guests with a disability, this room will always be offered at our lowest available public rate at the time of booking.
We always encourage telephone enquiries in order to discuss your requirements pre-arrival. Please contact us on the number below where one of our team will be happy to assist you in ensuring your stay will be both an enjoyable and memorable one.
Tel: 01386 852 626
Click here for directions on how to reach us or call us.
Our car park is on a level and has a firm gravel surface. The drop-off point is at the front door for wheelchair access and Buckland Manor offers porter assistance for both car parking and luggage.
There are six steps into main Reception and wheelchair access is via a ramp at the rear of the Hotel.
Our staff are trained in disability awareness and are available to assist you with any reasonable request.
Should you require and assistance with luggage, please contact reception prior to your arrival where a member of staff will be happy to help.
The reception at Buckland Manor is located on the ground floor and has clear level access. Throughout the whole of the ground floor the surfaces are level wooden flooring, polished stone floors and short pile rugs and carpets. Corridors throughout the ground floor are wide with the narrowest doorways being 870mm.Reception is well lit with table lamps and natural light.
The lounges in the hotel are located on the ground floor where the surfaces are a mix of level wooden flooring, polished stone floors and short pile rugs and carpets. Our corridors are wide enough to accommodate a wheelchair and we have staff trained in disability awareness. Assistance dogs are more than welcome within the lounges.
Both the Main Lounge and Morning Room feature a mixture of seating arrangements with low level coffee tables (500mm) and seating ranging from soft deep cushioned to straight back chairs and sofas.
The hotel has limited public toilet facilities which are not accessible for wheel chair users. As such guests booked in Delany room would use those facilities. Where possible, we reserve Delany should we have enquires on lunch/dinner reservations for customers requiring wheel chair access or those with reduced mobility.
Our gardens can be accessed via the rear of the hotel. There are a series of gravel pathways that go around the gardens with steps leading to higher ground, so access is not free as a result. Our Front lawn however is extensive and is boarded by a firm gravel surface. The lawn has a slight gradient down away from the hotel, although this remains accessible.
Our restaurant is located on the ground floor and the surface is short pile carpet.
Full waiter service is provided at breakfast, lunch and dinner. Please let us know in advance if you have any special dietary needs.
The menu is printed and can be verbally presented or provided in large print if required. There is ample moveable seating and there are chairs without arms. The restaurant area is well-lit, with lots of natural daylight during daytime hours.
Delany is situated on the ground floor. The room is well lit with ceiling spot lights, table lamps and natural light from the windows. There is a small ramp from the main bedroom to access the dressing area and bathroom.
The doorways are 880mm wide.
The bathroom comprises of a shower with a portable seat and grab rail, a toilet seat (420mm high) and washbasin (780mm high). The bathroom is also fitted with an emergency pull cord and benefits from natural light from two sky lights.
In order to safely evacuate, we will need to conduct a personal emergency evacuation plan on arrival to understand your specific requirements. Should evacuation be necessary our alarm will sound continuously.
We have tried to be as accurate as possible and have included as much details as we can in our Accessibility Statement, however we do welcome your feedback in order to evolve the information and services we provide.
If you require further assistance, please contact the hotel:
Simon Franks, General Manager
Direct Tel: 01386 852 626