We're delighted and excited to announce that we are officially open. Many measures are in place for your welcome return, details of which can be found below.
A word from Marcellin Hardouin, General Manager:
Our preparations to welcome you back to Buckland Manor began from the moment we closed our doors, and we’ve been working to reimagine everything that we offer, making certain that it can be offered to you with exceptional service, but most importantly, safely.
I’m delighted to be able to tell you that we’re ready and open. We still won’t rest though, as we are closely monitoring the COVID-19 situation and any developments in the government’s guidance. This has continued well past our opening and we promise to do all that we can, assuring you that we are and will remain COVID-19 secure.
I know that you may have questions about what to expect at the hotel, so here's a bit more about what we’re doing…
As our guests will know and expect, exceptional service, pristine housekeeping, hygiene and safety have always been amongst our values, and delivering these consistently is set in our nature.
We can confirm that we have complied with the ‘COVID-19 Secure’ guidance on managing the risk of COVID-19’. Our company’s own environmental health professional has led our health and safety response to coronavirus since the very first case arrived in the UK.
We are also proud to introduce our very own ‘Silver Tick’, a discreet pin badge worn by all members of our team to symbolise their personal participation in daily temperature screening, their completed training in COVID-19 prevention steps & social distancing, their own commitment to follow our clinical style of handwashing and their enhanced approach to cleaning and disinfection throughout the hotel.
Due to the developing nature of the situation and guidance, our procedures and operations are continuously reviewed and promptly updated when required. The information that we are sharing with you about how we operate may therefore be subject to review and change without notice.
We politely request the support and assistance of our valued guests in this newly changed environment, so that together we manage the COVID-19 health crisis and ensure that we continue to provide a welcome retreat, where our guests and team can feel comfortable and safe.
If in the unfortunate event, you or your household experience COVID-19 symptoms such as a high temperature, a new continuous cough or a change to your sense of taste and smell, we must ask that you follow the government advice, remain at home, and contact us to allow your stay to be rescheduled.
We further ask that any guest who has arrived in the UK from overseas within the 14 days prior to their arrival at our hotel contact us in advance of travelling to the hotel, to discuss their reservation.
We are proud to introduce our very own ‘Silver Tick’, a discreet pin badge worn by all members of our team to symbolise their personal commitment to the measures we are taking to protect our guests and employees from the risks of COVID-19.
The Silver Tick symbolises:
In the first instance, please refer to whoever you booked through, you will need to cancel or amend directly with them.
If you were going to be staying with us between 23rd March – 3rd July 2020, your booking has been automatically cancelled. If you have pre-paid or paid a deposit, your booking will be held and credited to a future date of your choice within 12 months of the hotel re-opening. If that doesn’t work for you, please get in touch with a member of our team who will be able to issue a full refund for you.
Flexible bookings for 2020
Although we are taking bookings for July and beyond, during these uncertain times we understand that flexibility is important so all new reservations for 2020, including those described as non-refundable and non-transferable, can now be changed up to 48 hours prior to arrival to a date within 12 months. Excludes Christmas, New Year's Eve and any other special event dates.
Existing group bookings
If you have a group booking and are due to arrive before 3rd July, you can postpone the event and deposits will be moved to the re-scheduled date within a 12-month window. For groups bookings after 4th July, normal terms & conditions for cancellation/postponement apply as per your contract. However, please note this policy will be reviewed regularly and we will continue to work with our clients to have a fair policy as the situation develops, taking into account UK Government guidelines. Please check back here for updates or contact the hotel event manager directly.
New group bookings
Any new group bookings for 2020 can be cancelled for free up to 3 months before the event (excluding exclusive use).