As our guests will know and expect, exceptional service, pristine housekeeping, hygiene and safety have always been amongst our values, and delivering these consistently is set in our nature.
We can confirm that we continue to comply with the ‘COVID-19 Secure’ guidance on managing the risk of coronavirus.
Due to the ever-developing nature of the situation and guidance, our procedures and operations are continuously reviewed and promptly updated when required. The information that we are sharing with you about how we operate may therefore be subject to review and change without notice.
For now, face coverings will continue to be very welcome at the Hotel and we are grateful to our guests for helping to keep everyone safe.
If in the unfortunate event, you or your household experience COVID-19 symptoms such as a high temperature, a new continuous cough or a change to your sense of taste and smell, we must ask that you follow the government advice, remain at home, and contact us to allow your stay to be rescheduled.
In the first instance, please refer to whoever you booked through, you will need to cancel or amend directly with them.
If you were due to be staying with us before 17th May 2021, your booking has automatically been cancelled and a member of our team will be in contact shortly if they haven't already. If you pre-paid or paid a deposit, your booking has been held and the deposit can be credited to a future date of your choice within 12 months. If that doesn’t work for you, a member of our team will be able to issue a full refund for you.
During these uncertain times we understand that flexibility is important so all new reservations for stays before 31st October 2021, including those described as non-refundable and non-transferable, can now be changed up to 48 hours prior to arrival to a date within 12 months. Excludes Christmas, New Year's Eve and any other special event dates.
Existing group bookings
If you have a group booking and are due to be staying with us before 17th May 2021, you can postpone the event and deposits will be moved to the re-scheduled date within a 12-month window. For groups bookings after 17th May 2021, normal terms & conditions for cancellation/postponement apply as per your contract. However, please note this policy will be reviewed regularly and we will continue to work with our clients to have a fair policy as the situation develops, taking into account UK Government guidelines. Please check back here for updates or contact the hotel event manager directly.
New group bookings
Any new group booking, arriving before 31st October 2021, can be cancelled for free up to 3 months before the event (excluding exclusive use).